Help Center

An eHawaii.gov account lets you take advantage of the state of Hawaii's 24/7 online applications and services. Your account leverages a single sign-on service that is designed for use across multiple eHawaii.gov applications.

For information on the state's transition to Single Sign On, read the SSO about page.

The Notification Center is an alert management feature within your eHawaii.gov Account Services that allows you to sign up for and manage alerts for participating services across the entire backbone of eHawaii.gov.

The Notification Center continues the Hawaii state motto of "your government, your way" by allowing you to tailor what alerts matter to you and how you would like to receive them.

Notifications are enabled for the following:

CCHNL, Honolulu Records Collection

• Agendas - Email Notification listing all new Agendas sent at the end of the day.
• Bills & Resolutions - Email Notifications of new bills and resolutions sent within 2 hours of publication.
• Communications - Email notification listing all Communications changes sent at the end of the day.

County of Kauai Real Property Tax

• Kauai Property Tax Reminder - The KPT alert is a reminder to pay real property taxes that are due semi-annually.

DCCA, Business Registration Division

• DCCA BREG: Annual Report Reminders - DCCA BREG MyBusiness Reminders send a reminder when your Hawaii annual business report is due. After you file, you'll also receive status updates on your submitted annual report.
• DCCA BREG: MyBusiness Alerts - DCCA BREG MyBusiness Alerts provide near real-time business activity monitoring of business registration filings, like amendments, name changes, and more. You'll receive an alert any time there's a change to your business registration record.
• DCCA BREG: Trade Name, Trademark, Service Mark Reminders - DCCA BREG Trade Name, Trademark, Service Mark Reminders send a reminder when your Hawaii trade name, trademark or service mark is available for renewal.

Information Updates

• RSS Alerts - Get notified whenever a specific site or service update is available. Information is checked every two hours.

TEST, HIC

• TEST: Day Notification - Test Service - Day Notification

ehawaii.gov Payments

• Dev Pay BOC Service - DEV Pay BOC Service
• DEV Pay DAMS Service - DEV Pay DAMS Service
• DEV Pay Kauai Landfill Service - DEV Pay Kauai Landfill Service
• EXPERIMENT Pay Kauai Sewer Service - TEST Pay Kauai Sewer Service
• localsebs - Local Sebs Test service
• TEST Pay BOC Service - TEST Pay BOC Service
• TEST Pay DAMS Service - TEST Pay DAMS Service
• TEST Pay HNL RPT Service - TEST Pay HNL RPT Service
• TEST Pay Kauai Landfill Service - TEST Pay Kauai Landfill Service
• TEST Pay Kauai Sewer Service - TEST Pay Kauai Sewer Service

You can verify your contact information from a variety of places within the eHawaii.gov ecosystem. Wherever you access it, the process is the same:

1. Request a verification for your mobile device.
2. You will receive a text message with a code.
3. Enter the code in the field provided.

Currently the Notification Center will send email and/or mobile numbers to the verified information in your eHawaii.gov User Account. Should you change that data after it has been verified, you will be required to verify the new contact information prior to being able to receiving any alerts.

There are a few exceptions where the mobile provider is not in our allowed SMS messaging partners.

Please update your email to reflect your most recent information. You will need to re-verify your email to receive notifications.

Please update your mobile phone to reflect your most recent information. You will need to re-verify your mobile number to receive notifications. If you completely remove your mobile number from your eHawaii.gov Account, you will no longer be able to receive notifications via text.

Please review the list of available providers supported by the eHawaii.gov messaging service. If your mobile phone provider is not in the list, you will not be able to receive notifications via text. If your provider is included in the list, please contact eHawaii.gov at 808-695-4620 or try our Help Chat service.

To view a list of all alerts sent to you, please access the history tab of the Notification Center.

You can either:

• remove a free* or expired alert; OR
• turn off the delivery method for the particular alert.

*Alerts you have paid for cannot be removed until the alert has expired. If you would not like to receive the alerts for a service you have paid for - simply turn off the delivery method for that particular alert.

To stop notifications of alerts that are expiring, go to the Notifications Center, then:

1. select the Global Settings; and
2. turn off the delivery methods.

To reset your password, you will need to access your (B2C) SSO account.

For email verifications:

• ensure your email is correct;
• check your spam or junk inbox and make sure the message has not been filtered; and
• try adding "customerservice@ehawaii.gov" to your contacts or trusted senders list within your email client and attempt to re-verify your email address.

For mobile verifications:

• check that your mobile provider is correct; and
• try to re-verify your mobile number.

If the above steps still have not resolved your issue and you are still unable to receive the verification message, then you will need to contact eHawaii.gov at 808-695-4620 or try our Help Chat service.